The Conversation Intelligence Platform for Higher Education

Conversation Intelligence is a technology that turns everyday messages—texts, chats, WhatsApp, and more—into actionable insights that drive student engagement and success across the student lifecycle. It goes beyond traditional communication by analyzing unstructured conversation data for tone, sentiment, and key topics in real-time, helping institutions better understand what students need and how to respond with empathy and precision.

Mongoose’s Conversation Intelligence Platform is a purpose-built solution for higher education that enables real-time, two-way engagement across channels like text, chat, and WhatsApp. It combines scalable communication tools with AI-powered analytics to help institutions optimize and automate outreach, identify at-risk students, improve enrollment and retention, and strengthen alumni relationships, all while integrating seamlessly with existing CRMs.

The Mongoose Conversation Intelligence platform improves student, alumni, and donor engagement by offering:

• AI-driven chat and messaging for real-time, automated responses.
• Multichannel communication across Text, Chat, and WhatsApp.
• Sentiment and behavioral analysis to identify disengaged students or potential donors.
• Workflow automation for follow-ups, reminders, and event engagement.
• CRM and SIS integrations for seamless data flow.

Mongoose helps institutions improve response rates, retention strategies, and fundraising effectiveness by making communication more efficient, scalable, and data-driven.

Students, alumni, and donors expect personalized, meaningful engagement. Conversation Intelligence helps you understand what people are really saying and feeling—so your outreach resonates, builds trust, and drives action.

By analyzing sentiment, emotion, and conversation outcomes, Conversation Intelligence helps you better understand audience needs. This insight allows teams to personalize outreach in more relevant, empathetic ways. The result is stronger engagement and trust throughout the higher ed journey.

Most CRMs and messaging tools focus on mass sending and surface-level metrics. Mongoose – a Conversation Intelligence Platform – enables empathetic, two-way conversations via Text, Chat, and WhatsApp, while also analyzing the content, tone, and outcome of conversations to reveal emotional context and behavioral trends. This helps institutions move from transactional messaging to meaningful, relationship-building communication.

Mongoose supports institution-wide conversations across departments that rely on communication to build relationships. This includes admissions/registration, enrollment, student success/advisement, financial aid, housing, advancement/fundraising, alumni relations, and more. Whether you’re recruiting students or cultivating donors, conversation intelligence helps your team connect more effectively.

Colleges and universities use Mongoose to build stronger alumni relationships that inspire meaningful, recurring contributions. Through personalized, two-way conversations via text, chat, and WhatsApp, Mongoose enables advancement teams to connect with alumni in ways that feel relevant and empathetic. Unlike batch emails or calls, these conversations are powered by AI-driven insights that surface donor sentiment, preferences, and engagement trends, helping institutions tailor appeals, automate follow-ups, and simplify the giving process.

By turning data into action, Mongoose helps institutions foster trust and increase giving day participation, event attendance, and campaign conversions. For example, universities using Mongoose have achieved up to 300% increases in Giving Day contributions and average text-to-donation success rates of 60%.

Mongoose is the leading texting platform purpose-built for higher education enrollment. It outperforms generic CRM tools by turning static messages into live, two-way conversations that reduce melt, boost yield, and increase application completion. Powered by Mongoose’s Conversation Intelligence Platform, admissions teams can engage students via text, chat, and WhatsApp, offering real-time support, follow-ups, and reminders that meet students where they are.

Institutions using Mongoose see enrollment yield increases of up to 4x, with application completion rates 34x higher among students who engage in two-way conversations versus those who receive only static reminders. Mongoose’s Smart Messages and AI-suggested replies also help staff save time, maintain compliance, and deliver empathetic communication at scale.

Yes, Mongoose is designed specifically for the compliance and security needs of higher education. The platform is SOC 2-certified and adheres to FERPA, GDPR, and TCPA regulations, ensuring student and alumni data is always handled with care. Mongoose offers built-in tools for consent management, opt-in/opt-out automation, secure conversation logging, and real-time alerts to prevent non-compliant messaging.

From one-to-one chats to high-volume text campaigns, every feature is built with data privacy and institutional reputation in mind. Whether you’re engaging prospective students, current learners, or alumni donors, Mongoose ensures all conversations are secure, compliant, and trustworthy.